Shipping policy

Shipping Policy

Order Processing

We process orders within 2–4 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped.

Shipping Times

Estimated delivery time is 7–13 business days after shipment. Please note that these are estimated timeframes and may vary depending on your location and external factors.

Free Shipping

We offer free shipping on all orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–4 days for tracking information to update.

Delays

We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances such as weather conditions or high demand periods.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your tracking information states that your package was delivered and you have not received it, please file a claim directly with the shipping carrier.

Processing Delays

During high demand periods, processing and shipping times may be slightly delayed.

New Collections and Designs

In our constant pursuit of innovation, certain models from our newest collections or customized orders may require a preparation period beyond the standard estimated time. This is due to the rigorous inspection and quality control protocols we apply to our latest releases, ensuring every piece meets our standards of excellence. We appreciate your understanding and patience when purchasing the newest additions to our line.